Dallas 311 is launching new service request software, updating their website, and replacing the current Dallas 311 mobile app with the new OurDallas app.
The current 311 app will be taken down on Wednesday, Sept. 26 at 10 p.m., and online access for residents will be removed beginning Friday, Sept. 28 at 4 p.m. to begin the transition to the new system.
“While the app and website are down, residents may dial 311 at any time to report an issue while the app and website are temporarily disabled,” Margaret Wright, Assistant Director of the 311 Customer Service center, said. “Our call center will be staffed with additional agents to handle the anticipated increase in call volume during this time.”
The new system will be online on Oct. 1 and residents using the old 311 app will be directed to the new OurDallas app available on the App Store and Google Play. The updated system will make it easier for residents to request City services. Please contact 311 at dallas311@dallascityhall.com if you have questions or concerns regarding the new 311 service request process.
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source http://www.dallascitynews.net/dallas-311-launches-major-website-upgrade-new-mobile-app
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